How can we help you today?

Complaints procedure

To log a complaint, please phone us on +44 20 3991 0400, or email us at

Our support hours are Monday to Thursday from 9am - 5pm GMT (8am - 4pm Kuwait time); and Sunday from 10am - 6pm GMT (9am - 5pm Kuwait time).

To help our agents resolve your complaint as fast as possible, please provide your name and address, a description of your issue, and the best way to contact you so we can follow up with a solution.

We will then do our very best to support you as soon as possible.