What documents do I need to provide to verify my identity?
You will need a form of photo identification such as your passport, and if you live in Kuwait, your national ID You will need a valid passport and a certified proof of address if you are a resident of the UK, or your Civil ID if you are a resident of Kuwait.
Why am I being asked to submit additional documentation to open an account?
In some cases, we are required by law to ask for additional evidence of either your income or address. This is so we can verify your identity before opening your account.
My ID is not being captured correctly. What can I do?
Make sure the document is fully in the frame and that you are not covering any details. The image should not be blurry or affected by glare or shadows. If you need additional support completing the verification process, please contact us so we can help.