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Cards

Ordering your card is a really easy process from start to finish. Everyone who opens a Nomo account can receive a GBP (£) debit card. After you request your debit card, we’ll ship it to you in the post right away, and you should receive it in a few days.

We can send your card wherever is best for you. Just let us know the most convenient address and we’ll send it there! 

You should receive your card within 3 to 5 working days of ordering your card. If you haven’t please get in touch with our Customer Success Team.

In the Nomo app, go to Card and then select ‘Card details’. You can use these details to spend online straight away.

At the moment, we only offer a GBP (£) Mastercard debit card linked to your GBP Current Account. We hope to be launching other types of card soon.

In the app, go to Card and select ‘Activate card’. Please only do this when you’ve received your physical card. You are required to complete a Chip & PIN transaction before contactless is enabled.

If you don’t activate your card, you won’t be able to use your physical card but can still spend online using your card details.

Apple Pay is now available with Nomo! Find out more about how to set up Apple Pay here.

Yes. We work with regulation standards to give Nomo users peace of mind when shopping online. All transaction data in Nomo uses the strictest security standards. Additionally, we use 3DSecure to ensure that the owner of the card is making the transactions.

If you spot a suspicious transaction, immediately go to Card and then Freeze card to stop your card from being used.

Yes, you can make in-store purchases with complete confidence with Nomo. We use cutting-edge fraud detection technology to let you spending your GBP balance with your debit card. We will always reach out to you to confirm transactions if we detect anything suspicious.

If you spot a suspicious transaction, immediately go to Card and then Freeze card to stop your card from being used.

You’ll be asked to set your PIN as part of the application process or when you order Nomo card.

You can change your PIN at any time at any ATM.

You can use your card around the world, wherever Mastercard is accepted. Spending in the UK or in GBP (£) is free of charge. Spending in other currencies will involve a currency conversion and a 2.5% fee.

Non-UK ATM withdrawals will incur a 2.5% charge + 0.5% cash fee, both applicable to the total value withdrawn.

You can get a PIN reminder in the Nomo app. Go to Card and then select ‘PIN reminder’.

Open the Nomo app and go to Card and select ‘Replace card’. Check your most recent transactions and if you see any transactions you don’t recognise, please contact us immediately.

If your card is blocked, open the Nomo app, go to Card and then check if ‘Unfreeze card’ is displayed. If it’s not, please contact us for help.

Not necessarily. You can make contactless, Chip & PIN and Magstripe transactions. Please check our limits section to learn more about limits.

If you need to change the phone number linked to your card, please contact us. If you don’t get in touch, you may not be able to make transactions.

You can find out about fees in the app. Go to Cards and then select ‘Limits and fees’. You can also contact us from your registered mobile number or email address.

Yes. All transaction information including fees, charges and currency conversions will be included in your account statements.

  • Fee-free UK spending in GBP

  • Online spending straight away, using your card details from within the app

  • 24/7 digital card management in the app

  • Security controls to limit spending either online or in-store

It’s free to make all GBP (£) transactions, whether online or in-store. Non-GBP transactions will be converted using Mastercard currency conversion and will have a 2.50% fee.

Your online purchases will go through Mastercard SecureCode. For some transactions we may send a one-time password to your registered mobile number which you will need to enter to complete the transaction.

Yes. Limits on your card spend can be found in the Card tab in your Nomo app. Currently the limits are fixed.

Single ATM withdrawal: 500 GBP

Daily ATM withdrawal: 1,500 GBP

ATM withdrawals per day: 5

Subject to ATM limits

Yes, you will incur the currency conversion + 2.50% FX fee and 0.50% of cash fee.

No. For security reasons you will receive a new number. However, we will automatically update your card details on websites where you have previously saved your card details.

We’ll send you a new card a few months before your card is due to expire. Once you use the new card, your old one will be automatically cancelled.

No. You can’t cancel your card but you can freeze it so it can’t be used. To freeze your card, sign in to the app, go to Card and then 'Freeze card'. This will mean the card is blocked and no card transactions can be completed.

If you don’t recognise a transaction, select the transaction in the Nomo app and then immediately contact us.

To dispute a debit card transaction, please reach out to support@nomobank.com and raise a dispute process with us. If they agree and the card transaction has a ‘Completed’ status, you can raise a dispute.