How do I get a new debit card?
Everyone who opens a Nomo account will receive a GBP (£) debit card. If you haven’t received your card within a week, please contact us. USD Debit Card is not available at the moment.
How long does it take to receive my card?
You should receive your card within 3 to 5 working days of opening your Nomo account or after ordering a replacement card.
How can I complete transactions while I’m waiting for my card to arrive?
In the Nomo app, go to Card and then select ‘Card details’. You can use these details to spend online straight away.
What are the different types of card available?
At the moment, we only offer a GBP (£) Mastercard debit card linked to your GBP Current Account. We’ll be launching other types of card soon.
How do I activate my card?
In the app, go to Card and select ‘Activate card’. Please only do this when you’ve received your physical card. You are required to complete a Chip & PIN transaction before contactless is enabled.
What happens if I don't activate my card?
If you don’t activate your card, you won’t be able to use your physical card but can still spend online using your card details.
Is it safe to use my debit card online?
Yes. We work with regulation standards to give Nomo users peace of mind. All transaction data in Nomo uses the strictest security standards. Additionally, we use 3DSecure to ensure that the owner of the card is making the transactions If you spot a suspicious transaction, immediately go to Card and then Freeze card to stop your card from being used
Is my debit card usage safe for POS (Point of Sale) transactions?
Yes. We have leading fraud detection technology and will always reach out to you to confirm transactions if we detect anything suspicious. If you spot a suspicious transaction, immediately go to Card and then Freeze card to stop your card from being used.
How do I set my debit card PIN?
You’ll be asked to set your PIN as part of the application process or when you order Nomo card.
How do I change my debit card PIN?
You can change your PIN at any time at any ATM.
Can I use my debit card abroad? Will I be charged?
You can use your card around the world, wherever Mastercard is accepted. Spending in the UK or in GBP (£) is free of charge. Spending in other currencies will involve a currency conversion and a 2.5% fee.
Non-UK ATM withdrawals will incur a 2.5% charge + 0.5% cash fee, both applicable to the total value withdrawn.
What happens if I forget my debit card PIN?
You can get a PIN reminder in the Nomo app. Go to Card and then select ‘PIN reminder’.
What should I do if I lose my debit card?
Open the Nomo app and go to Card and select ‘Replace card’. Check your most recent transactions and if you see any transactions you don’t recognise, please contact us immediately.
What should I do if my debit card gets blocked?
If your card is blocked, open the Nomo app, go to Card and then check if ‘Unfreeze card’ is displayed. If it’s not, please contact us for help.
Do I have to use my PIN to make payments?
Not necessarily. You can make contactless, Chip & PIN and Magstripe transactions. Please check our limits section to learn more about limits.
Are there any fees associated with my debit card?
You can find out about fees in the app. Go to Cards and then select ‘Limits and fees’. You can also contact us from your registered mobile number or email address.
Will my debit card charges appear on my account statement?
Yes. All transaction information including fees, charges and currency conversions will be included in your account statements.
What are the benefits available with the Nomo debit card?
Here are the benefits of the different cards: Nomo:
Are there any extra fees for online transactions in the UK or around the world?
It’s free to make GBP (£) transactions. Non-GBP transactions will be converted using Mastercard currency conversion and will have a 2.50% fee.
Is there any extra authentication required while using my debit card for online purchases?
The debit card will go through Mastercard SecureCode for online transactions. For some transactions we may send a One-Time Password to your registered mobile number that you’ll need to enter to complete the transaction.
Are there any limits on the usage of my debit card?
Yes. Limits on the card spend can be found in your Nomo app. Currently the limits are fixed.
What is the daily cash withdrawal limit on my debit card?
Below are the daily limits applicable:
Can I use my card abroad for cash withdrawal? What are the additional fees that apply?
Yes, you will incur the currency conversion + 2.50% FX fee and 0.50% of cash fee.
Does my debit card number stay the same if I get a replacement card?
No. For security reasons you will receive a new number. However, we will automatically update your card details on websites where you have previously saved your card details.
How do I get a new card after my debit card expires?
We’ll send you a new card a few months before your card is due to expire. Once you use the new card, your old one will be automatically cancelled.
Can I cancel my debit card if I don’t need it anymore? How do I cancel it?
No. You can’t cancel your card but you can freeze it so it can’t be used. To freeze your card, sign in to the app, go to Card and then 'Freeze card'. This will mean the card is blocked and no card transactions can be completed.
What should I do if there are card transactions on my account statement that I don’t recognise?
If you don’t recognise a transaction, select the transaction in the Nomo app and then immediately contact us.
How do I dispute transactions on my debit card?
To dispute a debit card transaction, please reach out to email@example.com and raise a dispute process with us. If they agree and the card transaction has a ‘Completed’ status, you can raise a dispute.