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On public holidays such as Eid, it may take longer to receive your card because of delays with our card production partner.

Outside of public holidays, you should receive your card within 10 to 12 working days of ordering it.

Ordering your card is a really easy process from start to finish. Everyone who opens a Nomo account will receive a free debit card.

We can send your card wherever is best for you. Just let us know the most convenient address and we’ll send it there! 

You should receive your card in 10 to 12 working days of ordering your card. If you haven’t please get in touch with our Customer Services Team.

In the Nomo app, go to Card and then select ‘Card details’. You can use these details to spend online straight away.

You can also add your virtual card to Apple Wallet and pay using Apple Pay if you are using our iOS app.

Following the launch of multi-currency accounts on Nomo, you can spend in 6 different currencies (GBP, USD, EUR, KWD, AED and SAR) provided you have opened and funded the relevant currency account.

In the app, go to Card and select ‘Activate card’. Please only do this when you’ve received your physical card. You are required to complete a Chip & PIN transaction before contactless is enabled.

If you don’t activate your card, you won’t be able to use your physical card but can still spend online using your card details.

Apple Pay is now available with Nomo! Find out more about how to set up Apple Pay here.

You can now use Google Pay to make contactless payments with your Nomo debit card by adding your card to Google Wallet.

  1. Open the Google Wallet app or download it on Google Play

  2. Tap ‘Add to Wallet’ and follow the instructions

  3. Verify your card if needed.

You can use Google Pay online and in-store wherever contactless payments are accepted.

There are no extra fees for using Google Pay.

Yes. We work with regulation standards to give Nomo users peace of mind when shopping online. All transaction data in Nomo uses the strictest security standards. Additionally, we use 3D Secure to ensure that the owner of the card is making the transactions.

If you spot a suspicious transaction, immediately go to Card and then Freeze card to stop your card from being used.

Yes, you can make in-store purchases with complete confidence with Nomo. We use cutting-edge fraud detection technology to let you spend your GBP balance with your debit card. We will always reach out to you to confirm transactions if we detect anything suspicious.

If you spot a suspicious transaction, immediately go to Card and then Freeze card to stop your card from being used.

You’ll be asked to set your PIN as part of the application process or when you order Nomo card.

You can change your PIN at any time at any ATM.

There are no extra fees for spending with your Nomo debit card at home or abroad.

Additionally, there are no extra fees from Nomo for withdrawing money from ATMs, however, ATM rates may apply.

You can get a PIN reminder in the Nomo app. Go to Card and then select ‘PIN reminder’.

Open the Nomo app and go to Card and select ‘Replace card’. Check your most recent transactions and if you see any transactions you don’t recognise, please contact us immediately.

If your card is blocked, open the Nomo app, go to Card and then check if ‘Unfreeze card’ is displayed. If it’s not, please contact us for help.

Not necessarily. You can make contactless, Chip & PIN and Magstripe transactions. Please check our limits section to learn more about limits.

If you need to change the phone number linked to your card, please contact us. If you don’t get in touch, you may not be able to make transactions.

Your online purchases will go through Mastercard SecureCode. For some transactions we may send a one-time password to your registered mobile number which you will need to enter to complete the transaction.

Yes. Limits on your card spend can be found in the Card tab in your Nomo app. Currently the limits are fixed.

Single ATM withdrawal: 750 GBP

Daily ATM withdrawal: 2,000 GBP

ATM withdrawals per day: 5

Subject to ATM limits

Please refer to our Fees page.

No. For security reasons you will receive a new number. However, we will automatically update your card details on websites where you have previously saved your card details.

We’ll send you a new card a few months before your card is due to expire. Once you use the new card, your old one will be automatically cancelled.

No. You can’t cancel your card but you can freeze it so it can’t be used. To freeze your card, sign in to the app, go to Card and then 'Freeze card'. This will mean the card is blocked and no card transactions can be completed.

If you don’t recognise a transaction, select the transaction in the Nomo app and then immediately contact us.

To dispute a debit card transaction, please reach out to and raise a dispute process with us. If they agree and the card transaction has a ‘Completed’ status, you can raise a dispute.

If contactless is used to pay for items five times in a row, you will be prompted to put your card into the machine and enter your PIN to make a payment.

Your card will now be declined if you use contactless on five transactions in a row.