Frequently Asked Questions

How you can help us (so we can help you)

When you onboard with us or need to provide additional documentation, make sure any images you take:

Are clear, and the text is easy to read.

Don’t have glare or reflection.

Show the whole page of the document.

Are not a photo of a photo e.g., taking a photo of a photo of your passport. You need to have the physical document in front of you.

If your card goes missing or you believe that you’ve been a victim of fraud, you need to freeze your card.

A temporary freeze will protect your card until you unfreeze it, report the fraud, or report it lost or stolen.

Freezing your card will affect:

Contactless and online card payments. If any payments have been made prior to your card being frozen, we can't guarantee we'll be able to stop these. You may still be liable for any that do go through.

ATM withdrawals.

Digital wallet transactions (such as Apple Pay) and recurring automatic payments.

Freezing your card won't affect:

Direct Debits or outbound and inbound payments via BACS, Faster Payments etc.

by
BLME
subsidiary of
Boubyan Bank

Nomo by Bank of London and The Middle East plc (“BLME”) is a trading name of BLME. BLME is registered in England and Wales (no. 05897786), authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. BLME’s Financial Services Register number is 464292 and registered office is at 20 Churchill Place, Canary Wharf, London E14 5HJ.

We will collect and process information about you that may be subject to data protection laws. For more information about how we use and disclose your personal data, how we protect your information, our legal basis to use your information, your rights and who you can contact, please see our privacy notice.