Think you’ve been a victim of fraud? Read our guide to reporting fraud
This quick guide will help you understand when to tell us that you’ve experienced fraud, and help you check if a payment is genuine or not.
A repayment/refund onto your account:
Some retailers use different trading names to their official business names. Companies such as eBay and Amazon can do this, so it’s always good to double-check if you’ve made a payment recently to any retailers, or if you are owed any refunded purchases.
If you’ve ordered something online using your Nomo account and haven’t received your goods, always speak to the retailer first to see if they can directly resolve the issue. If you still need support after doing this, please contact us at support@nomo.bank or ring us on +44 (0) 203 991 0400 to raise a dispute.
If you’ve received a phone call or email from someone you don’t recognise regarding your Nomo account, let us know.
If you still believe your transaction is fraudulent or believe that you’ve been scammed, please freeze your card immediately and contact us straight away. If you’re unsure how to freeze your card, you can find instructions on how to do this here.
by
subsidiary of
Nomo by Bank of London and The Middle East plc (“BLME”) is a trading name of BLME. BLME is registered in England and Wales (no. 05897786), authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. BLME’s Financial Services Register number is 464292 and registered office is at 20 Churchill Place, Canary Wharf, London E14 5HJ.
We will collect and process information about you that may be subject to data protection laws. For more information about how we use and disclose your personal data, how we protect your information, our legal basis to use your information, your rights and who you can contact, please see our privacy notice.