What countries can I open a Nomo account in?
At the moment, Nomo is only available to residents in Kuwait or the UK. However, we plan to launch in plenty of countries globally in the future, and we will let you know when we do this.
How can I open a Nomo account?
The application process is fast and simple.
Firstly, you need to download the Nomo app. You’ll find the app in the App Store on iOS.
Step 1 - Setting your preferences
When you begin your application, we will start by asking you to agree to our Terms & Conditions. We’ll then confirm your email address and mobile number.
We will also set up your account security by asking you to create an account passcode. You can also set up Face ID.
To do this, enter your number. We will send you an SMS with a 6-digit verification code. Simply enter this code in the app to verify your mobile number.
We recommend keeping notifications switched on so you can stay up to date with your account activity.
We also recommend keeping marketing communications switched on.
You'll need to create your own unique passcode for accessing your account and you can set up FaceID to make accessing the app even faster and more secure.
Next, you'll tell us how you would like to be addressed and where you're from.
__Step 2 - Verify your identity __
After this, we will ask you to verify your identity using your passport, and Civil ID (if you’re a Kuwaiti resident). Please note:
You must use an original physical passport when prompted to take a picture.
We can’t accept a previously taken picture of your passsport or a photo of another image.
The photo should be taken direct from your phone in colour.
We will also ask you to record a short video of yourself moving your head and saying some numbers. Our cutting-edge technology will automatically verify your identity.
Step 3 - Financial assessment
We need to learn about your income to check whether you qualify for a Nomo account.
We'll need a rough estimation of your total assets which you can tell us by picking the relevant options. Please be as detailed and comprehensive as possible. This information allows us to tailor your banking experience with Nomo.
For regulatory purposes, we need you to list the countries that you hold assets in as well as where you hold your bank accounts.
To help you get the most from Nomo, we will ask for the reason you're opening your account.
Step 4 - Tax details
You have to let us know which countries you are a tax resident in. This is usually the country where you live and pay taxes, although you might be considered a tax resident even in jurisdictions where you don't have to pay tax on your income.
We're required to record this to make sure all tax is reported.We will ask you for your unique tax number for every country that you pay tax in. For example, in Kuwait this is the number of your Civil ID card, and in the UK it is your National Insurance number.
Step 5 - Proof of address
Some key information from your Kuwaiti Civil ID is required. You will need to take a picture of the front and back of your ID card.
We can’t accept a previously taken picture of your Civil ID, or a photo of another image. You must use your original physical Civil ID when prompted to take a picture.
This should only take minutes, as we have powerful onboarding tools that can verify your details quickly.
Once we have completed the checks, you will then receive an push notification from us welcoming you to Nomo!
What are the documents needed to open an account?
We will ask you to take a photo of your documents to verify your identity. These are:
Your Civil ID (for Kuwaiti residents only)
These documents must be valid, so we cannot accept them if they are expired.
Plus, we need a new photo of your original, physical passport or Civil ID. We are unable to accept a picture of a picture of these documents - you must take a new photo of the real documents.
When you take the photos, please make sure that there is no glare and all the details are clear, and that you capture the entire photo page.
By following these guidelines, you can avoid problems with scanning your ID documents, and enjoy a seamless application process!
How can I certify a document if I am required to?
If you are required to submit a certified document in order to complete your Nomo application, you will need to do the following:
Why do you need my ID documents and a video of myself?
To verify your identity and to protect you from fraud, we require official government identification and a video of yourself so we know it’s you and that your documents belong to you. This data will be held securely and in accordance with our Privacy Notice.
I was trying to open an account but the process was not successful. Why is that?
Please get in touch with our Customer Success Team to find out why this may have happened.
In what currency can I open an account?
You will have access to accounts that can transact in GBP (£) and USD ($).
Can I open an account for my child?
No. At the moment, accounts are only available for adults 18 and over.
Can I open a joint account?
No. We don’t currently offer joint accounts.
Are there any account fees?
There’s a small fee of £9 per month for Nomo, however this is waived for the first 3 months after onboarding so there’s nothing to worry about to begin with. Alternatively, you can avoid any fees by holding a combined balance of £20,000 (or equivalent) across your accounts in Nomo.
Find out all you need to know about our fees here.