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Account settings and profile

If you've forgotten your Nomo passcode and can't sign in, you can reset it in the app by following these steps:

  1. On the passcode screen, tap ‘Forgot your passcode?’
  2. Enter the phone number linked to your Nomo account.
  3. We'll send you a one-time passcode. Enter this in the app.
  4. Complete a quick security check. You'll be asked to either:
  • Enter your debit card PIN, or
  • Record a short selfie video.
  1. Create and confirm your new 6-digit passcode.

Once your passcode has been reset, you'll be returned to the login screen. Enter your email address and new passcode to sign in to the Nomo app.

To view your account details:

  1. Sign in to the Nomo app.
  2. Select the account you want to view.
  3. Tap ‘Add Money’.

Your account details will be displayed on the next screen.

Please note: The account details shown for your GBP account may differ from those shown for your other currency accounts, so make sure you select the correct account before sharing or using your details.

You can find your account statements, statement of fees and account confirmation letter in the Profile section of the Nomo app under the Statements & Documents Option.

You can also find the following documents under ‘Legal Information’ in the ‘Profile’ section of the Nomo app: • Terms & Conditions; • Privacy Notice; • FCSC Protection; • FCSC Eligibility Information Sheet; and • Limits & Fees Information.

To find the IBAN for one of your accounts:

  1. Sign in to the Nomo app.
  2. Select the account you want to view.
  3. Tap ‘Add Money.’

Your account details, including your IBAN, will be displayed on this screen.

by

BLME

subsidiary of

Boubyan Bank

Nomo by Bank of London and The Middle East plc (“BLME”) is a trading name of BLME. BLME is registered in England and Wales (no. 05897786), authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. BLME’s Financial Services Register number is 464292 and registered office is at 20 Churchill Place, Canary Wharf, London E14 5HJ.

We will collect and process information about you that may be subject to data protection laws. For more information about how we use and disclose your personal data, how we protect your information, our legal basis to use your information, your rights and who you can contact, please see our privacy notice.

Bank of London and The Middle East plc DIFC Branch is regulated by the Dubai Financial Services Authority (“DFSA”) as a Category 4 Authorised Firm. The registered office is Office 2904, Level 29, Al Fattan Currency House, Dubai International Financial Centre, Dubai, UAE, PO Box 506557 is DFSA Firm Reference Number F0003552.