How can we help you today?
Contacting Nomo
You can reach out to our support team through Contact us page Nomo Bank | Contact Us
By phone
To speak to one of our team, give us a call on:
UAE:
8000120092 / 043544580 (From outside the Country +97143544580)
Saudi Arabia:
8008501698 / 8001111618
Kuwait:
2202 2835 / 2206 3868 (From outside the Country +96522022835 / +96522063868)
UK:
02045871715/ 0808 281 5826 (From outside the Country +442045871715 / +448082815826)
Our Customer Services team is available to help you in either English or Arabic 24/7.
By email
Alternatively, you can email us at any time at support@nomobank.com.
In your email, please provide your name and address, a description of your issue, and the best way to contact you so we can follow up with a solution.
We will then do our very best to support you as soon as possible.
What hours and days are in-app chat available?
Our in-app chat service is available 7 days a week during the following hours:
- UK: 6:00 AM – 3:00 PM (UK time)
- Kuwait: 8:00 AM – 5:00 PM (Kuwait time)
- KSA & UAE: 9:00 AM – 6:00 PM (KSA & UAE time)
How can I chat with support team?
To start a chat:
- Log in to your Nomo mobile banking app
- Go to Profile
- Select Contact Us
- Start a chat with one of our customer service agents
What should I do if chat is unavailable or my issue requires additional verification?
If in-app chat is unavailable or your issue requires further verification, you can contact our customer service team 24/7 via email or phone.
Contact details can be found at Nomo Bank | Contact Us.
Can I send documents or screenshots through in-app chat?
No. Document and screenshot sharing is not currently supported in in-app chat.
Documents can be shared via email at support@nomobank.com
by
subsidiary of
Nomo by Bank of London and The Middle East plc (“BLME”) is a trading name of BLME. BLME is registered in England and Wales (no. 05897786), authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. BLME’s Financial Services Register number is 464292 and registered office is at 20 Churchill Place, Canary Wharf, London E14 5HJ.
We will collect and process information about you that may be subject to data protection laws. For more information about how we use and disclose your personal data, how we protect your information, our legal basis to use your information, your rights and who you can contact, please see our privacy notice.
Bank of London and The Middle East plc DIFC Branch is regulated by the Dubai Financial Services Authority (“DFSA”) as a Category 4 Authorised Firm. The registered office is Office 2904, Level 29, Al Fattan Currency House, Dubai International Financial Centre, Dubai, UAE, PO Box 506557 is DFSA Firm Reference Number F0003552.
